I love t-shirts. I have found them to be an essential building block of my wardrobe because I can wear them to pick up and drop off, dress them up for a girls’ night out with a blazer and heels and occasionally fall asleep in them…if necessary.
So it’s sort of a wonder that it has taken me this long to try out Everlane. The seemingly quiet brand came out with a roar, promising to change the essentials market as we know it with reasonably priced tees, shirts, sweaters and basics that are modern and simple. The PR was abundant, everyone shouting from the rooftops about Everlane…so naturally, it took me forever to get on-board.
I am glad I finally did.
I placed my first order last week and had it on my doorstep within two days via USPS. We ordered two simple t-shirts – one for me (women’s v-neck in slate) and one for my husband (men’s v-neck in black) and they came in the lovely package above. Lots of black, white and basic when it comes to the design aesthetic, which we always appreciate.
The fit was great. I ordered a large because I prefer my tees to be a little baggy and this fit the bill. What I loved was that the cotton was nice and thick so it didn’t do that annoying clingy thing that cheaper quality tees can do. Clingy is not flattering, ladies. The cut runs small, in my opinion, it’s comparable to most of the mediums in my drawer already.
Sadly, my husband’s small was too small so he opted to exchange it for a medium. This is where my love affair with Everlane took a (slightly) sour turn. Returns aren’t free. Well, apparently they are free if you make a purchase within 24-hours of signing up on the site. Problem is, I signed up on the site in 2012 just to check it out (I told you it took me forever) so I didn’t qualify even though this was my first purchase.
I am not down with paying $5 for a return in this day and age. A $15 t-shirt just became a $20 t-shirt in that case and even though that’s still a nice deal, it doesn’t seem right to me. Especially since he used their size chart to find his fit and it didn’t work out.
Next issue? You can’t call Everlane. You need to email customer service and wait for a reply that way. I know this helps keep operating costs (and therefore product prices) down, but it was another hiccup I didn’t love. In the end, the sales person who emailed me (even though I asked for a call) did in fact refund the shirt at full price and was very nice and understanding about the situation, so they made it right. It just took me a minute to get over it. I tend to hold grudges 😉
Now that I know my size and fit, I will definitely purchase from them again because the product is great. The process? Needs a little work. But if you’re willing to give it a try-on, I have a feeling these essentials will become favorites fast.
Update: I wrote this post in October 2013 after making my first purchase from Everlane and it randomly got a lot of love from the internet gods and is still often stumbled upon by readers almost one year later so I thought it would only be fair to provide an update. We (both my husband and I) have made several purchases from Everlane since and still really love the quality, fit and style of their products. Their Weekender bag has become one of my favorite things in my closet. We’ve figured out what sizes work best for us (M in tees, for both of us) so we haven’t had to make any returns since the below, but it appears from their web site that in order to get free returns, you still need to be a member who makes a purchase within 24 hours of signing up on the site. So keep that in mind. You also still can’t call them but the customer service reps we have dealt with in the months since this first review, for whatever reason, have been exceptional. They are just an email or a Tweet away and very happy to help with any inquiry. And their brand philosophy remains the same – and it’s awesome.